Services
Professional Loan Servicing Services
RCM Servicing provides administrative support throughout the life of a loan. The specific services provided for each portfolio are defined by the applicable servicing agreement.
Loan Administration
Careful loan-level administration is the foundation of dependable servicing. RCM Servicing maintains organized, current records for each account.
- Loan boarding
- Account setup
- Payment record maintenance
- Principal and interest allocation
- Fee tracking
- Amortization schedule administration
- Maturity tracking
- Transaction history maintenance
- Account reconciliation support
Payment Administration
Payments are administered with attention to accuracy so lenders and borrowers can rely on the account record.
- Payment receipt administration
- Payment posting
- Payment allocation
- Payment history records
- Recurring payment coordination where available
- Late-payment tracking
- Remittance reporting
- Payment inquiry support
Borrower Communication
Borrowers receive clear, professional communication throughout the life of the loan.
- Welcome communications
- Account notices
- Periodic statements
- Payment reminders
- General account inquiries
- Contact information updates
- Document requests
- Payment history requests
Lender and Investor Reporting
Reporting is organized around what lenders and investors need to monitor: activity, status, and exceptions.
- Portfolio summaries
- Loan-level activity reports
- Payment reports
- Delinquency reports
- Maturity tracking
- Exception reporting
- Document organization
- Custom reporting discussions
Payoffs and Account Changes
Account changes are documented and coordinated so the servicing record stays consistent with the loan file.
- Payoff request coordination
- Reinstatement request coordination
- Payment-history review
- Extension documentation support
- Modification administration
- Account status updates
Delinquency Support
When accounts fall behind, organized tracking and communication help lenders understand status and options.
- Late-payment tracking
- Borrower outreach
- Status reporting
- Notice coordination
- Document organization
- Escalation according to the servicing agreement
RCM Servicing does not provide legal advice, initiate legal proceedings, or perform legal enforcement services unless separately authorized and legally permitted. Lenders should consult qualified legal counsel regarding foreclosure, collection, bankruptcy, and enforcement matters.
Payment options vary by servicing arrangement. Online payment is not offered through this website; borrowers with payment questions should contact us directly for instructions that apply to their account.
Discuss your servicing requirements.
Tell us about your portfolio and the support you need — we will walk through how a servicing engagement could be structured.