Privacy Policy

RCM Servicing (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes the information we collect through this website, how we use it, when we may disclose it, and the choices available to you. This policy applies to this website only; information collected in connection with an actual servicing relationship is governed by the applicable servicing agreement, loan documents, and applicable law.

Information you submit through forms

When you use our lender inquiry or borrower support forms, we collect the information you choose to provide, such as your name, business name, email address, phone number, the nature of your inquiry, and any message you include. We use this information to review and respond to your inquiry, communicate with you, and maintain a record of the correspondence.

Please do not submit Social Security numbers, complete loan numbers, bank account or card numbers, passwords, or other sensitive financial credentials through general website forms. If sensitive information is needed for a servicing matter, we will arrange an appropriate secure method.

Contact details

If you contact us by phone or email, we may retain your contact details and a record of the communication so we can respond and keep an accurate account of the inquiry.

Website usage data

Like most websites, our hosting infrastructure may automatically log technical information when you visit, such as your IP address, browser type, device information, the pages you view, and the date and time of your visit. We use this information to operate, secure, and improve the website.

Cookies

This website uses essential cookies and similar technologies that are necessary for the site to function. With your consent, we may also use optional analytics cookies or scripts to understand how visitors use the site. You can accept or reject non-essential cookies through the cookie banner, and you can adjust or clear cookies through your browser settings. Essential website functionality continues to work if you reject non-essential cookies.

Analytics

If you consent to analytics, we may use privacy-conscious analytics tools to collect aggregated information about website usage, such as page views and referring pages. We use this information to understand how the website is used and to improve it.

Fraud prevention and security

We may use information collected through the website — including technical log data and spam-prevention measures on our forms — to protect the website, detect and prevent fraudulent or abusive activity, and verify communications.

Communication records

We may retain records of communications sent through the website, including form submissions and related email correspondence, to respond to inquiries, maintain business records, and meet legal and operational requirements.

Service providers

We use third-party service providers to operate this website and our business, such as website hosting, email delivery, and, with your consent, analytics providers. These providers may process information on our behalf to perform services for us, and we expect them to handle it consistent with their obligations to us.

Legal and regulatory disclosures

We do not sell the personal information collected through this website. Information may be disclosed to authorized service providers, professional advisers, government authorities, or other parties when legally required or operationally necessary — for example, to comply with a subpoena or legal process, to enforce our terms, to protect the rights, property, or safety of RCM Servicing or others, or in connection with a business transaction such as a merger or asset sale.

Data retention

We retain information collected through the website for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business records, and meeting legal, regulatory, and operational requirements. Retention periods vary depending on the nature of the information and the context in which it was collected.

Information security

We work to apply reasonable administrative, technical, and organizational safeguards appropriate to the information and systems involved. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. Please see our Security page for more information about our approach.

Children’s privacy

This website is intended for a general business audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website. If you believe a child has provided personal information to us, please contact us so we can address it.

State privacy rights

Depending on where you live, you may have rights under state privacy laws regarding personal information, such as the right to request access to, correction of, or deletion of certain information, subject to legal exceptions. If you would like to make a request regarding information collected through this website, contact us using the details below and we will review your request in accordance with applicable law. Please note that certain records — particularly those related to loan servicing — may be subject to retention requirements that limit deletion.

Changes to this policy

We may update this Privacy Policy from time to time as our practices, technologies, or legal requirements change. The date at the top of this page reflects when the policy was last updated. Your continued use of the website after an update indicates acceptance of the revised policy.

Contact us

If you have questions about this Privacy Policy, contact:

RCM Servicing
200 Wyoming Avenue
Kingston, PA 18704
chris@rcmservicing.com
(570) 859-5834