Borrower Support
Clear and responsive support for your loan account.
RCM Servicing assists borrowers with account questions, servicing documents, payment information, payoff requests, and other loan-servicing matters.
How we can help
Borrower support topics
Our team assists with the everyday questions that come up during the life of a loan.
- Understanding account statements
- Payment posting questions
- Payment history requests
- Account notices
- Contact information updates
- Payoff statement requests
- Insurance document questions
- Escrow-related questions where applicable
- Loan maturity questions
- Financial hardship or payment concerns
- Verification of RCM communications
Protect your information
For your security, do not submit your Social Security number, complete loan number, bank account information, debit card information, passwords, or other sensitive financial credentials through this website.
RCM Servicing will not ask you to send account passwords or complete banking credentials through an unsecured email or website contact form.
Not sure a message is really from us?
If you receive a communication that claims to be from RCM Servicing and you want to confirm it, call (570) 859-5834 and we will verify it with you directly.
Borrower support form
Send us your question or request
Complete the form below and an RCM Servicing representative will follow up using your preferred contact method.